UK Delivery
Creatix currently delivers physical products to addresses within the United Kingdom, including Northern Ireland. Standard delivery is charged at a fixed rate of £9.99 per order. Orders with a total value of more than £250 qualify for free standard delivery, although additional charges for remote or extended-delivery locations will still apply.
Orders placed and paid for before 14:00 on a working day will be dispatched the same day, provided the products are in stock and no further payment or order verification is required. Orders received after the cut-off time will normally be dispatched on the next working day. Please note that dispatch times are separate from delivery times, which may vary depending on the destination and courier service.
Additional-Charge Postcodes
Some UK locations are classed by couriers as remote or extended-delivery areas because of their distance from local depots or the need to use ferries and other specialist transport. Deliveries to the following postcode areas may therefore incur an additional charge:
Northern Ireland: All BT postcodes.
Scottish Highlands and Islands: AB10–AB16, AB21–AB25, AB30–AB34, AB39–AB56, FK17–FK22, G63, KA27–KA28, PA17–PA18, PA20–PA80, PH3, PH5–PH7, PH10–PH11 and PH13–PH50, together with all HS, IV, KW and ZE postcodes.
Other remote UK locations: DG3–DG4, DG6–DG9, PO30–PO41 and TR21–TR25.
Courier classifications vary and may be updated from time to time. Evri currently applies a location charge to these areas, while DPD also treats many Scottish Highlands and Islands postcodes as extended-service locations. Any applicable additional delivery charge will be displayed during checkout or confirmed before your order is dispatched.
Our UK delivery service does not currently include the Republic of Ireland, the Channel Islands or the Isle of Man.
Tracking Your Delivery
A tracking number will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery. Customers are responsible for providing a complete and accurate delivery address, including the correct postcode and contact details, and for making reasonable arrangements to receive the parcel or follow the courier’s redelivery instructions.
Where a delivery is unsuccessful because an incorrect or incomplete address was supplied, access to the property could not be obtained, the parcel was refused, or the recipient failed to collect or rearrange delivery, reasonable return and redelivery costs may apply. If the parcel is returned to Creatix, any applicable return, redelivery and remote-area charges must be paid before the order can be dispatched again.
This does not affect your statutory rights or Creatix’s responsibility for products that are lost or damaged while still in transit. Under the Consumer Rights Act 2015, goods normally remain at the retailer’s risk until they are delivered to the customer or a person nominated by the customer.
Orders placed and paid for before 14:00 on a working day will be dispatched the same day, provided the products are in stock and no further payment or order verification is required. Orders received after the cut-off time will normally be dispatched on the next working day. Please note that dispatch times are separate from delivery times, which may vary depending on the destination and courier service.
Additional-Charge Postcodes
Some UK locations are classed by couriers as remote or extended-delivery areas because of their distance from local depots or the need to use ferries and other specialist transport. Deliveries to the following postcode areas may therefore incur an additional charge:
Northern Ireland: All BT postcodes.
Scottish Highlands and Islands: AB10–AB16, AB21–AB25, AB30–AB34, AB39–AB56, FK17–FK22, G63, KA27–KA28, PA17–PA18, PA20–PA80, PH3, PH5–PH7, PH10–PH11 and PH13–PH50, together with all HS, IV, KW and ZE postcodes.
Other remote UK locations: DG3–DG4, DG6–DG9, PO30–PO41 and TR21–TR25.
Courier classifications vary and may be updated from time to time. Evri currently applies a location charge to these areas, while DPD also treats many Scottish Highlands and Islands postcodes as extended-service locations. Any applicable additional delivery charge will be displayed during checkout or confirmed before your order is dispatched.
Our UK delivery service does not currently include the Republic of Ireland, the Channel Islands or the Isle of Man.
Tracking Your Delivery
A tracking number will be provided once your order has been dispatched, allowing you to monitor the progress of your delivery. Customers are responsible for providing a complete and accurate delivery address, including the correct postcode and contact details, and for making reasonable arrangements to receive the parcel or follow the courier’s redelivery instructions.
Where a delivery is unsuccessful because an incorrect or incomplete address was supplied, access to the property could not be obtained, the parcel was refused, or the recipient failed to collect or rearrange delivery, reasonable return and redelivery costs may apply. If the parcel is returned to Creatix, any applicable return, redelivery and remote-area charges must be paid before the order can be dispatched again.
This does not affect your statutory rights or Creatix’s responsibility for products that are lost or damaged while still in transit. Under the Consumer Rights Act 2015, goods normally remain at the retailer’s risk until they are delivered to the customer or a person nominated by the customer.